Ticketmaster UK - Terms and Conditions

1. Sales of Ticketmaster Gift Cards are made, managed and fulfilled by Voucher Express - a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon. HG4 1PB, established 1947 and registered in England 453174. VAT Reg No: GB 169725424. Voucher Express is the seller of the Gift Cards.
2. Gift Cards ordered through this site will be sent by Voucher Express to the delivery address(es) stated on each individual order. Deliveries will be made using Royal Mail services. 
3. Gift Cards will normally be dispatched by Voucher Express within two working days unless a specified later delivery date is requested. Where possible we will try to meet all delivery requirements but neither Voucher Express nor Ticketmaster shall be liable for any loss incurred either directly or indirectly by failure to meet the delivery date and time indicated at the time of order being placed. ‘Loss’ in this instance includes loss of profit, costs, damages, charges or other expenses.
4. Risk will pass to the customer upon delivery and title will pass upon receipt of payments in full. Neither Voucher Express nor Ticketmaster can be held responsible for lost, stolen or damaged Gift Cards following delivery to the recipient. Gift Cards will NOT be replaced or refunded if lost, stolen or damaged. Neither Voucher Express nor Ticketmaster is responsible for funds on the card used without your knowledge.
5. Voucher Express is not directly linked to Ticketmaster and can take no responsibility for products and services offered by Ticketmaster. For the same reason, Ticketmaster shall not be responsible for services offered by Voucher Express and its associated companies, including without limitation the collection and management of your credit card data and personal information which is collected, processed and managed by Voucher Express.
6. Gift Card quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately. Voucher Express cannot be held responsible for shortage or loss of any Gift Cards not notified to us within three days of delivery.
7. Cleared payment is required prior to the dispatch of orders. Payment is taken automatically at the time of purchase by Voucher Express. Your credit/debit card statement will read 'Voucher Express'. We reserve the right to decline any order without providing explanation. Ticketmaster will not be given access to your credit/debit card details.
8. The re-sale of Gift Cards sold via this website is strictly prohibited.
9. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the law of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
10. Force Majeure: Voucher Express cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control. Examples of this might include: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
11. Breach of these conditions will entitle Voucher Express to seek the appropriate legal remedy available for injunction, damages or otherwise.

Voucher Express is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are continually working to enhance the usability and accessibility of our website to ensure an inclusive experience for all users.

Measures to Support Accessibility

We are committed to improving the accessibility of this Gift Card website and understand that accessibility is a journey of continuous improvement. While we are not yet fully compliant with all accessibility standards, we are actively working towards a more inclusive experience for all users. Our current approach includes:

• Reviewing how accessibility can be better integrated into our future design and development processes.
• Identifying opportunities to perform accessibility evaluations and audits on key user journeys.
• Exploring accessibility training options for relevant team members.
• Welcoming user feedback to help us identify and prioritise accessibility improvements.

Conformance Status

The Gift Card website aims to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We strive to meet or exceed these guidelines to ensure that our digital platforms are perceivable, operable, understandable, and robust for all users.

Accessibility Features

The website includes the following features to support accessibility:

• Keyboard navigation support.
• Sufficient contrast between text and background.
• Alternative text for all meaningful images.
• Resizable text and responsive design for mobile use.

Browser accessibility options

Each browser has different methods for font size, formatting, and screen colour options:

• Google Chrome accessibility options, under the Chrome Browser Resources section
• Internet Explorer accessibility options
• Mozilla Firefox accessibility options

To change the size of the window of the site, on the browser View menu select 'Full screen' or press 'F11'.

Limitations and Alternatives

Despite our best efforts, some content may not yet fully conform to the highest accessibility standards. If you experience any difficulties using our site, please let us know. We will work with you to provide the information or service in an accessible format.

Third-Party Content and Services

Some features and functionality on the website may be provided or hosted by third-party vendors (for example, payment processors, address lookup, analytics tools, or embedded components). While we aim to choose partners who uphold accessibility best practices, we cannot guarantee full compliance on content or platforms outside of our direct control.

If you experience accessibility issues with any third-party service used on our site, please contact us. We will do our best to assist you or provide accessible alternatives, and we will raise the issue with the third-party provider if appropriate.

Feedback and Contact Information

We welcome your feedback on the accessibility of the Gift Card website. If you encounter any issues or have suggestions for improvement, you can contact us by email at ticketmaster@voucherexpress.net or call our helpline on 0844 847 1640.

We endeavour to answer all queries within 24 hours (during normal office hours). Our telephone lines are open Monday to Friday, 09:00 – 17:00 and Saturdays 09:00 – 12:00.

Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further guidance:
Website: https://www.equalityadvisoryservice.com