Terms and Conditions

Ticketmaster Gift Cards T&Cs

Our full Gift Card terms and conditions are available online at www.ticketmaster.co.uk/giftcards/terms/


Key points to note:

  1. Ticketmaster Gift Cards can be used to buy eligible tickets and associated products for UK events online at www.ticketmaster.co.uk
  2. Gift Cards are activated at the time of purchase and expire 12 months after activation. Once the card has expired any remaining balance will no longer be available to use.
  3. Treat the Gift Card like cash - if lost or stolen the balance of funds on the card will be lost.
  4. The balance of a Gift Card can be checked online via our balance checker.


Voucher Express T&Cs, for Ticketmaster Gift Cards purchased online

  1. Sales of Ticketmaster Gift Cards are made, managed and fulfilled by Voucher Express - a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon. HG4 1PB, established 1947 and registered in England 453174. VAT Reg No: GB 169725424. Voucher Express is the seller of the Gift Cards.
  2. Gift Cards ordered through this site will be sent by Voucher Express to the delivery address(es) stated on each individual order. Deliveries will be made using Royal Mail services. 
  3. Gift Cards will normally be dispatched by Voucher Express within two working days unless a specified later delivery date is requested. Where possible we will try to meet all delivery requirements but neither Voucher Express nor Ticketmaster shall be liable for any loss incurred either directly or indirectly by failure to meet the delivery date and time indicated at the time of order being placed. ‘Loss’ in this instance includes loss of profit, costs, damages, charges or other expenses.
  4. Risk will pass to the customer upon delivery and title will pass upon receipt of payments in full. Neither Voucher Express nor Ticketmaster can be held responsible for lost, stolen or damaged Gift Cards following delivery to the recipient. Gift Cards will NOT be replaced or refunded if lost, stolen or damaged. Neither Voucher Express nor Ticketmaster is responsible for funds on the card used without your knowledge.
  5. Voucher Express is not directly linked to Ticketmaster and can take no responsibility for products and services offered by Ticketmaster. For the same reason, Ticketmaster shall not be responsible for services offered by Voucher Express and its associated companies, including without limitation the collection and management of your credit card data and personal information which is collected, processed and managed by Voucher Express.
  6. Gift Card quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately. Voucher Express cannot be held responsible for shortage or loss of any Gift Cards not notified to us within three days of delivery.
  7. Cleared payment is required prior to the dispatch of orders. Payment is taken automatically at the time of purchase by Voucher Express. Your credit/debit card statement will read 'Voucher Express'. We reserve the right to decline any order without providing explanation. Ticketmaster will not be given access to your credit/debit card details.
  8. The re-sale of Gift Cards sold via this website is strictly prohibited.
  9. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the law of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
  10. Force Majeure: Voucher Express cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control. Examples of this might include: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
  11. Breach of these conditions will entitle Voucher Express to seek the appropriate legal remedy available for injunction, damages or otherwise.