Need Help? 0844 847 1640
Phone

Cookies and Security

Privacy

Customer and recipient details are collected for the sole purpose of the order and delivery processes involved in our Gift Card & Voucher service. All information collected is for our sole use and will under no circumstances be sold, given or otherwise disseminated to any third party, except where required to allow Ticketmaster and its third-party service providers to manage the loading of redemption value onto the Ticketmaster Vouchers or Gift Cards.

Security

All sensitive information is sent from your computer to our secure servers using Secure Sockets Layer (SSL) encryption to prevent data being intercepted during transmission. All collected information is stored on our secure systems on encrypted databases, and credit card numbers are wiped from our computer database following payment and despatch of cards.

In addition to our own verification procedures Voucher Express employs Verified by Visa / MasterCard Securecode which allows customers to protect their credit cards used online by assigning a secret password. If you have joined the scheme you will be required to provide your password during completion of your order. Voucher Express has no knowledge of, or access to, your password. To maintain secrecy your password is submitted directly to your card issuer, over a secure link, and does not get seen or stored by our system.

Cookies

Web pages used to process orders for Ticketmaster Gift Cards & Vouchers are hosted and managed by Voucher Express. The website uses cookies during the order process. A cookie is a small piece of data or message that is sent from a web server to your browser and is stored on your hard drive. Cookies are used to make the website easier to use and to support the use of information and functionality provided whilst using the website. A cookie can't read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. You can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent. However, if you choose not to accept our cookies, some of the features of our site may not work as intended.

Below, we have described the different types of cookies in use on this site and specified their purpose.

Category 1: Strictly necessary Cookies:

These cookies enable services you have specifically asked for.  These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these, cookies services you have asked for; like shopping baskets or e-billing, cannot be provided.

Category 2: Performance Cookies:

These cookies collect anonymous information on the pages visited.  These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these types of cookies on your device.

Category 3: Functionality Cookies:

These cookies remember choices you make to improve your experience.  These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these types of cookies on your device.